At Ebaad Fragrances, our goal is to deliver your order as quickly, safely, and efficiently as possible. This Shipping Policy outlines important details regarding our order processing, shipping timelines, delivery methods, and other frequently asked questions.
1. Order Processing Time
All confirmed orders are processed within 1–3 business days (excluding weekends and public holidays).
During high-volume periods (festive seasons, new launches, sales), processing times may be slightly longer.
You will receive a confirmation email with tracking details once your order has been dispatched.
2. Shipping Time & Delivery
We currently ship within [insert regions you serve – e.g., India or UAE + international if applicable].
Standard Shipping: Estimated delivery within 3–7 business days after dispatch
Express Shipping (if available): Estimated delivery within 1–3 business days
Please note: Delivery timelines are approximate and may vary based on your location, weather, customs delays, or courier availability.
3. Shipping Charges
Shipping charges are calculated at checkout based on order value, destination, and chosen delivery method.
We may offer free shipping on certain promotional campaigns or minimum order values.
Any applicable shipping fees will be clearly displayed before you complete your purchase.
4. Tracking Your Order
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this to monitor the real-time status of your delivery.
If you haven’t received tracking info within 3 business days of placing your order, please reach out to us at:
📧 Email: info@ebaadfragrances.com
5. Delivery Delays & Issues
While we strive to ensure timely delivery, Ebaad Fragrances is not responsible for delays caused by:
Courier partner issues
Incorrect or incomplete shipping address provided by the customer
Weather disruptions or natural calamities
Customs clearance (for international orders, if applicable)
If your order is significantly delayed or marked as delivered but not received, contact us within 48 hours so we can assist.
6. Undelivered or Returned Packages
If a package is returned to us due to an incorrect address, non-availability of recipient, or failed delivery attempts, we’ll reach out to confirm reshipping. Re-delivery charges may apply.
7. Damaged or Tampered Deliveries
If your package appears damaged, opened, or tampered with upon delivery:
Do not accept the package from the courier
Take photos/videos immediately
Report it to us within 24 hours of the attempted delivery
📧 Email: info@ebaadfragrances.com
Include your order ID, issue details, and visuals
8. International Shipping (If Applicable)
For international orders:
Customs duties, VAT, and other charges (if any) are the responsibility of the customer
Delivery timelines may vary depending on your country’s customs process
Ebaad Fragrances is not liable for delays or fees due to customs clearance
Need Help?
For any shipping-related questions or concerns, feel free to reach out:
📧 Email: info@ebaadfragrances.com
📍 shop no 6, rameshwar darshan chs, n dutta marg, four bungalows, andheri west, Mumbai 400053